Extended warranties on electronics…
Currently I am going through an ordeal with PC Richard & Sons where I purchased a laptop just about 2 yrs ago and as of Dec 26th 2008 I decided to bring it in for service to fix the wireless on it and replace the motherboard to allow it to run better. I was told to wait just about 2 weeks to comeback and pick it up which I did. Happy to have my wireless finally working I was ecstatic with joy. I ran the normal processes to update my laptop as well as reinstall norton on the laptop and what ends up happening about 15 mins of having it on it shuts down. I turn it back on and bam it shuts off again this time within seconds of powerup. I figured it was something having to do with the bios so I took it back to be serviced again, explained the situation and was also told that I would be able to request a replacement after one more service visit. This time I wait about a week and I get it back. Everything runs pretty good at first until once again 15mins in and once again installing the important things needed to allow my laptop to run smooth and WHAM!!! It shuts down again once again doing the same as before. So enough was enough I took another day to go back to The PC Richards & Sons location on Fordham Rd. As I entered the rep who had assisted me the third time I was there wanted to know if everything was ok. I explained it was doing the same problem and was told by her to speak to the manager to find out about getting my replacement. After about 15 – 20 mins of waiting the manager finally comes to speak with me and his solution….. drumroll…. contact customer service. I head home frustrated and do as I was instructed. I contact the “CUSTOMER SERVICE LINE” and what happens I get transferred in the middle of my complaint about the service department to the same service department I am trying to complain about. I speak to one of their reps and she informs me that I need to have the laptop sent back in again for service. So now for a fifth time I go to do so. I speak to a rep there explain my situation about this being my fourth time and me wanting a replacement. He goes and hides briefly in the back not realizing I am paying attention to the fact that he is speaking to a manager who I guess instructs him to have me go to the original store I purchased the laptop from and have the original salesperson who may not even still work there help me get a new laptop. I explain to him what is the sense in doing that if my warranty says PC Richards & Sons not PC Richards & Sons store # whatever in Bay Plaza, Bronx. His response is that it is what he recommends I do because the person their will help me more in getting a replacement instead of any salesperson or manager from any store is willing to help me. Wonderful service and yet I still have to wait another day to contact the Service Department and speak to them in person to explain what is going on with my laptop since their tech isnt competent enough to properly test it before returning it back
-Nick updates coming soon to this post
thedeadliestpenz
